Technology Support

TECHNOLOGY SUPPORT

Students (or parent/guardian) experiencing technology issues with any learning platform, software, or district-approved application on their student-issued device should first contact their CVVA teacher to resolve the problem. If the issue remains unresolved, please contact the Cumberland Valley Help Desk - see below.

Students experiencing hardware or connectivity issues with any district-owned device needing to complete course work should submit a ticket to the Cumberland Valley Help Desk. To submit a Help Desk ticket, please go to: https://cvschools.incidentiq.com/guest/VTEGDF25/guest-ticket

Help Desk Tickets can also be submitted by calling 717-506-3393.

 

For all other technology support with CVSD platforms, please see below:

  • Elementary CVVA Student Login video tutorial for Clever, Seesaw, and Zoomhttps://www.youtube.com/embed/t8yKDG0zZdQ
  • To access the CV Parent Homepage, click here
  • For Parent Digest in Schoology on how to set up email notifications on overdue submissions, click here
  • In Skyward, click here to learn more about the Parent Portal. This can better explain how to use the Parent Portal and what the benefits are to having it.
  • For student laptop login information:
    • Username: student CV e-mail address (last 2 digits of graduation year, first letter of first name, full last name @cvsdstudents.org)
    • Password: six-digit student number
    • If you have trouble with this, please contact your CVVA counselor at LMEILI@cvschools.org

HELPFUL VIDEOS

Click here for a video on how to request a Skyward username and password if you do not already have one.


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